Where we are
This site is built to meet WCAG 2.2 level AA, and it is partially conformant: the automated checks we run pass, but we have not yet completed a manual audit with assistive technology, and a manual audit is the only thing that finds every barrier. We would rather say that than claim full conformance we cannot evidence.
What we have checked
- Every page declares a language and has a single, descriptive main heading.
- Images carry alternative text; decorative images are marked as such.
- Form fields are labelled, and the checkout can be completed by keyboard.
- Focus is visible, and colour is not the only way information is conveyed.
- The layout reflows to a narrow screen without horizontal scrolling.
- Text meets AA contrast against its background.
- Animations respect the “reduce motion” setting in your system.
These are checked automatically on every page before a change ships. Automated checks catch roughly a third of real barriers, which is why the next section exists.
Known limitations
- The product zoom viewer is a third-party lightbox. It is keyboard operable, but its focus outline inside the zoomed image is thinner than we would like.
- Some product artwork is supplied as a single image with the design’s wording baked in. The product title and description carry that wording in text, so nothing is lost to a screen reader, but the image itself cannot describe every detail.
- The personaliser is drag-and-drop with a keyboard fallback; the fallback is slower than dragging.
Tell us about a problem
If something on this site gets in your way, email [email protected] with the page and what happened. We aim to reply within two working days and to fix confirmed barriers within 30 days. If you need something urgently — an order, a refund, a size question — say so in the subject line and we will handle it by email while the site is being fixed.
If you are not satisfied with our response, you can complain to the Equality and Human Rights Commission in the UK, or to the relevant authority in your own country. In the EU, the European Accessibility Act applies to e-commerce from 28 June 2025, and national enforcement bodies handle complaints.
How this statement was prepared
By self-assessment against WCAG 2.2 AA, using automated checks and manual keyboard testing of the basket and checkout. It was last reviewed in November 2026. It will be updated when a manual audit is completed, or when a reported barrier is fixed.
Questions about this statement, or about the accessibility of a specific product, can go to [email protected].
Last reviewed November 2026